Refund & cancellation policy

Bharat Seva Setu sells digital business listing, promotional placement, subscription features and lead-generation services to registered vendors. This policy covers those vendor purchases, whether paid through a payment gateway when live, or through the support channel shown in the vendor dashboard until the gateway is activated.

It does not govern a customer paying a plumber, clinic, or other listed business. That payment is between the customer and the shop.

The payment relationship is: Vendor → Bharat Seva Setu, for digital platform services.

It is not: Customer → Bharat Seva Setu → vendor. We do not collect the customer’s payment for the shop’s job and we do not settle that money to the shop.

Paid plans (for example monthly growth subscriptions) bill for the period shown at purchase in the vendor dashboard. Features (listing limits, enquiry units included with the plan, featured slots, analytics) apply only while the plan is active.

If you cancel, access continues until the end of the paid period unless we state otherwise at checkout. Unused remaining time is not automatically converted to cash. Change-of-mind refunds for subscriptions are discretionary except where Indian consumer law requires otherwise.

If a technical failure on our side prevents the paid plan features from being delivered, contact us with your order or invoice reference. We may restore access or refund the affected period after we investigate.

Enquiry packages add usage credits on the vendor account. Units are consumed when a qualified business enquiry is delivered or unlocked. They are not a wallet, stored value, cash balance, or prepaid instrument. They cannot be withdrawn to a bank account, transferred to another vendor, or sold to the public.

Unused units are generally not refundable as money, except where we failed to credit a paid package for a technical reason on our side, or where law requires a refund. Include your order reference when you write to us.

Time-limited promotional placement is a digital advertising-style service on our directory surfaces. It does not transfer money from a customer to the listed business.

Once a promotion has started to run, we generally do not refund unused days except for a fault on our side that prevented the placement from showing, or where law requires otherwise.

Where the product records a platform fee, that fee is payable by the vendor to Bharat Seva Setu. It is not a deduction from a customer payment that passed through our gateway, because customer job payments do not pass through Bharat Seva Setu.

When Razorpay (or another gateway) is live for this merchant account, vendor checkout creates an order on our server, the vendor pays Bharat Seva Setu via the gateway, and entitlements are applied only after payment and webhook/signature verification.

Until that live merchant account is approved, the vendor dashboard may offer WhatsApp or other support contact instead of card checkout. In that period: the vendor chooses a plan or package, pays by the method our team confirms, an administrator verifies the payment, then the subscription or enquiry units are activated. Keep your payment proof (UTR, screenshot, receipt).

Test-mode Razorpay keys, if used in development, do not create live settlements.

Paid plans are billed for the period shown at purchase. Taxes and processor charges may appear as separate items where required.

Your vendor billing history lists invoices and statuses we recorded. If a row is missing after a confirmed payment, contact support with the date and amount.

We investigate refund requests for: duplicate capture, charged but not activated after a reasonable time, or a technical failure that blocked the digital service you paid for.

Statutory rights under Indian consumer protection law apply in addition to this policy.

Chargebacks should be a last step after contacting support so we can match your payment to an entitlement.

For billing or refund questions, use Contact us or the footer details. Include registered email, business name, and invoice, order, or UTR reference.