At Bharat Seva Setu, trust is our primary asset. We operate as an independent directory bridging regional citizens with small businesses. This policy outlines our proactive security practices, verification standards, and practical tips to ensure safe transacting.
1. Multi-Tiered Verification Safeguards
To secure the marketplace, we do not let anonymous listings gain public prominence. We implement a structured, progressive verification matrix:
A. Phone & OTP Check: Confirms the listing is managed by a live business representative using a registered Indian mobile number.
B. Official Document Validation (GSTIN/MSME): We cross-verify registered tax identifiers with government databases to prove commercial legitimacy.
C. Physical Landmark Verification: Local listing accuracy is validated against Google Maps landmarks and coordinate mapping to confirm real operational offices in cities like Darbhanga, Bihar.
2. Essential Safe Transacting Guidelines
While we audit vendor profiles, Bharat Seva Setu does not act as a broker or mediator for transactions. Please enforce these safety precautions:
Avoid upfront advances: Do not transfer large advance payments to unverified listings. Always verify the work quality first.
In-person home services: When hiring home repair technicians (plumbers, electricians, AC mechanics), ensure an adult is present at home and verify their physical ID cards before entry.
Demand official bills: Always ask for a formal GST invoice or written payment receipt to secure consumer protection rights.
3. Reporting Suspicious Activity
We operate zero-tolerance rules for fraudulent listings, spam calling, or bait-and-switch pricing tactics.
If you encounter a suspicious listing, email safety@bharatsevasetu.com with screenshots, call logs, or links. Our verification desk will audit the account within 24 hours, and remove repeat offenders.